South.Point Rewards App FAQs

Q: How do I download the Loyalty App?

A: You can download the app here For Apple iOS and here For Android


Q: How do I collect points?

A: You can collect points in two ways:

Centre Visit – every time you visit South.Point your account will automatically be allocated entry points (once per day).

Retailer purchase – every time you spend at a participating retailer, you are allocated 10 points regardless of the purchase amount. You need to scan that retailers exclusive QR barcode to get the points allocated to your account (make sure you ask the retailer for their QR code if they don’t offer it to you). You can only receive one point allocation, per retailer, per day.


Q: Where can I use my App?

A: Your South.Point App can be used at participating retailers. Most will have a sign on display, but if you don’t see it, always ask the staff member about scanning for your points.


Q: What can I use my points for?

A: Once you have accumulated points, you can use them in three different ways:

Prizes and Retailer Deals & Offers – search under the ‘Rewards’ button on your app to check out all the free stuff on offer. A current list can be viewed on our website Rewards Page.

Exclusive competitions – use your points to enter our regular competitions, and keep an eye on the ‘Competitions’ tab on the app for other exclusive competitions and games.


Q: What do I do if my App doesn’t work?

A: Please follow the below:

 

1. Make sure you’re connected to the internet

2. Close the App completely and re-load.

3. Check if there is an update available for the App.

4. Restart your phone.

5. If your App is still not working, visit or contact Centre Management


Q: I have made multiple purchases in the same retailer on the same day. Do I qualify for more than ten points?

A: No. You may only collect 1x ten point allocation per transaction per retailer per day.


Q: I forgot to show my phone at point of sale/ my phone battery died. How can I collect my points?

A: Generally, points cannot be collected after your purchase however in exceptional circumstances, a customer may be able to receive their point’s allocation by bringing the relevant receipt to Centre Management.


Q: What happens to my data?

A: The collection, use and disclosure of personal information in connection with the App is governed by the Centre’s privacy policy which is available for viewing on the Centre’s website and the program’s T&Cs.


Q: Who is eligible to use the app?

A: Every South.Point customer over the age of 15 years is eligible to participate in the scheme, providing they have a compatible smart phone. Centre retail staff and contractors are also eligible, however are not able to accrue points in the store they are employed by or claim prizes or enter competitions offered by Centre Management.


Q: How do I find the email I use for my rewards app?

A: You’ll find this in the profile section of the app, in the menu.


Q: I want to use Apple ID, but signed in with Facebook or Email previously

A: You can sign in with your Apple ID. To ensure you see your account history, you will need to ensure your Apple ID is the same email as the one you use on your Rewards app account. Tap Sign In with Apple, and select the Share My Email option when asked in the app.

If you’re not sure what your Apple ID is, you can find this on your phone.

– Go to Settings

– Tap Your Name (first option)

– Tap Name, Phone Numbers, Email

– Find your email address under the CONTACTABLE AT section.


Q: I want to login with email but have logged in with Facebook or Apple previously.

A: To do this, follow these steps.

1. Tap the Forgot Password Link on the app login screen

2. Enter your Facebook or Apple ID email into the email sign in section of the app.

3. Check your email (if not received, check your spam/junk folder)

4. Set a new password.

5. Login with your new password.

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